It's easy to begin scheduling customer appointments immediately. Embed Parla's appointment scheduling calendar into your brand’s website by adding just one line of code. 

D2C and omnichannel retailers can invite shoppers to schedule online or in-store appointments. Create an unlimited number of appointment types to meet your scheduling needs. All appointments are automatically assigned to the same sales agent.

Define appointment types:

• Choose online or in-store
• Choose department/category and/or appointment duration
• Set pre and post appointment time buffers, to prevent scheduling overlap
• Set the minimum amount of notice that is required to schedule an appointment in advance

Prequalify customers before they connect with sales agents to save valuable sales agent time, shorten calls, and help customers make faster purchase decisions.

Define your own pre-call customer questions and collect responses.  Sales agents can view responses in appointment confirmations and calendar invitations so they're ready to sell before scheduled appointments. 

Automatically send shoppers and sales agents appointment confirmations with calendar invitations via email and SMS, along with reminders before each scheduled appointment to ensure participants meet on time.  Each invitation includes a link to cancel as needed and sends corresponding notifications to each party.

Track monthly appointment activity by appointment type, details include:

• Location
• Department
• Duration

This feature expands the capabilities of the free Appointment Scheduling option.

Schedule and manage appointments for multiple sales agents and assign individual sales agents to service different types of appointments so you can match customers' needs with an appropriate and available sales agent.

When appointments are received, the brand's administrator is notified by email and can view and assign appointments to an appropriate sales agent from an appointment queue.  

This feature expands the capabilities of the free Appointment Scheduling option.

Automatically sync appointments with sales agents' Outlook and Google calendars to verify sales agent availability. 

When you need to share more than a product demonstration, you can instantly share your screen. Co-browse your website, share a presentation, a spec sheet, a video, or anything else you can display on your device. Sell the way you want and share the information your customers need to make confident purchase decisions.

• Sales agent
• Customer

This feature expands the capabilities of the Appointments & Video Calls option.

Automatically assign appointments to sales agents based on their availability, product/category specialty, rotation sequence, or other criteria.  Parla does all the work of maintaining every sales agents' schedule and appointments and notifying them accordingly.

Automatically reassign appointments to other qualified sales agents when they are unexpectedly absent or not available to work, so you'll never miss an opportunity to sell.  If no sales agents are available to keep appointments, Parla can automatically notify customers and send them a link to reschedule.

Don't want to keep interested customers waiting?  Invite them to connect with sales agents on-demand. Automatically match and connect customers with available sales agents based on their qualified interests, manage call queues, and keep customers informed about their call wait time. Make productive use of wait time to further promote/upsell featured products of potential interest to customers based on their response to sales call qualifiers.

This feature expands the capabilities of the Appointments & Video Calls option.

Display any product from your catalog by instantly sharing complete details with all their images and information onscreen.  Use the entire screen to display product information or split the screen to show the product catalog details while you simultaneously demonstrate products live and up close. Either way, you'll be able to present customers more options to increase sales and AOV. 

Save sales agents loads of time preparing for appointments by providing a solid sales plan before calls. Responses from your appointment prequalifying questions are automatically turned into product recommendations from your catalog.  These recommendations are  inserted into the video screen for sales agents to have at the ready to drive conversations with customers.

Parla connects with popular chatbots, so you can offer customers the option to schedule an online or in-store appointment or connect with a live sales agent, as applicable.  

Track and manage complete customer information so you can build ongoing customer relationships.  Use Parla's built-in CRM or automatically populate your own CRM and marketing systems with these details:

• Customer contact information
• Conversations from (SMS, email, video, and WhatsApp)
• Personal preferences
• Products of interest
• And more

Parla also helps you nurture ongoing relationships with personalized email templates that combine products of interest from your catalog with content from all your digital media sources.